Return Policy

Return & Refund Policy

At Maddie Shop26, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

Items must be unused, unworn, and in their original condition.
All original tags and packaging must be included.
Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

Personalized or custom-made products.
Digital products or downloadable items.
Gift cards.
Items marked as Final Sale.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Exchanges

We currently offer exchanges only for damaged, defective, or incorrect items. If you would like a different size or color, please return the original item (if eligible) and place a new order.